Shipping Policy

  1. In-Stock Items

    • For items that are currently in stock and available, please allow 3-5 business days for order processing and shipment.

    • Business days are Monday through Friday, excluding weekends and major U.S. holidays.

    • Once your order has been processed, you will receive a confirmation email with tracking information.

    • Shipping times may vary slightly depending on your location, but we do our best to get your order to you as quickly as possible.

  2. Pre-Order Items

    • Pre-order items are made-to-order or currently in production. These items are not immediately available for shipping.

    • Please allow a 4-6 week window from the date of your purchase for production and fulfillment.

    • During this time, we’ll provide updates via email, including production milestones and estimated shipping dates.

    • Once your pre-order item is ready to ship, you’ll receive a shipping confirmation and tracking number.

  3. Shipping Carriers

    • All orders are shipped through reliable carriers such as USPS, UPS, or FedEx. The carrier is selected based on your location, shipping method, and order size.

    • We provide tracking numbers for every shipment so you can monitor the status of your delivery in real time.

  4. Shipping Rates

    • Shipping costs are calculated at checkout based on the shipping address, package weight, and selected delivery option.

    • Occasionally, we may offer free shipping promotions—stay connected via our social channels and email list to stay in the loop.

  5. International Shipping

    • We ship worldwide. International shipping rates and delivery times vary depending on your country and local postal service.

    • Please be aware that customs duties, taxes, or import fees are not included in the shipping cost and are the responsibility of the customer.

    • Delays due to customs are outside our control, but we’ll always try to help if any issues arise.

  6. Order Processing & Tracking

    • Once your order has been shipped, you'll receive an email confirmation with a tracking link.

    • Please allow up to 48 hours for tracking info to update after shipment.

    • If you haven’t received your tracking info within 5 business days (for in-stock items), reach out to our support team.

  7. Delivery Issues & Support

    • If your package is lost, delayed, or arrives damaged, contact us at icantescapeee@gmail.com as soon as possible.

    • We are not responsible for shipping delays caused by the carrier, weather conditions, or incorrect shipping information provided at checkout, but we’ll work with you to resolve any issues.

Thank you for supporting I CANT ESCAPE.
Every order means the world to us, and we’re working hard to make sure you get your pieces on time and with care.