FAQ
Q: What is I CANT ESCAPE?
A: I CANT ESCAPE is more than just a clothing brand — it’s a mindset, a lifestyle, and a reflection of raw emotion and resilience. We design apparel that speaks to people navigating their own battles, standing strong, and refusing to be boxed in. Every piece tells a story, and every drop has meaning behind it.
Q: Where are you based?
A: We’re proudly based in the U.S. All of our products are designed with intention and shipped directly from our home base or trusted partners.
Q: How long does shipping take?
A:
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In-stock items: Ship within 3-5 business days.
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Pre-order items: Take 4-6 weeks to produce and ship due to the made-to-order nature and quality control process.
You’ll receive tracking information once your order is shipped.
Q: How do pre-orders work?
A: When you place a pre-order, you're securing your piece ahead of production. We don’t mass-produce — everything is done with purpose. Once the pre-order period ends, we begin production and ship your item within 4-6 weeks. Updates will be emailed throughout the process.
Q: Can I cancel or change my order?
A:
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In-stock orders: You have a 24-hour window after purchase to request a cancellation or change.
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Pre-orders: All sales are final once the pre-order period closes, as production begins immediately after.
If you need to make a change, email us at [insert email] ASAP and we’ll do our best to accommodate.
Q: Do you accept returns or exchanges?
A: At this time, all sales are final. Due to the limited nature of our drops and pre-orders, we do not accept returns or exchanges unless the item arrives damaged or there was an error on our part. If that happens, please contact us within 7 days of delivery with photos and your order number.
Q: How do I know what size to order?
A: Each product page includes a detailed sizing chart and fit notes. If you're still unsure, feel free to contact us with your height/weight/build and we’ll guide you to the best fit.
Q: What if my package is lost or stolen?
A: Once an order is shipped and tracking info is provided, it’s in the hands of the carrier. If your package shows as “delivered” but you didn’t receive it, please check with neighbors or your local post office. For stolen/lost items, we recommend filing a claim with the shipping provider. Still need help? Hit us up — we’ll see what we can do.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Please note that international customers are responsible for any customs duties or import taxes imposed by their country. Delivery times vary depending on location.
Q: Will sold out items be restocked?
A: Most of our pieces are limited runs, meaning once they’re gone, they’re gone. Occasionally we may restock a high-demand item, but no guarantees. The best way to stay updated is to join our email list and follow us on social media.
Q: How can I contact customer support?
A: Reach out to us anytime at [insert support email or contact form]. We usually respond within 24-48 business hours. For order-specific questions, include your order number for faster help.
Q: How do I stay updated on new drops and announcements?
A:
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Sign up for our email newsletter
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Follow us on Instagram, TikTok, and Twitter @icantescape
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Turn on post notifications so you don’t miss early access and exclusive offers